HOW TO MANAGE COMPLAINTS
This lesson provides you with the knowledge and skill to be able to identify a customer complaint, and manage these effectively and efficiently, in accordance with the correct procedure, while ensuring that complainants are treated fairly at all times.
The lesson is broken up into 9 topics. You will be assessed at the end of each topic and the pass mark for each topic is 80%. You are not limited in the number of attempts to pass any topic, but each topic must be successfully completed before you can move onto the next one.